ActiveManage Docs ← Back to activemanage.co.uk

Touring the Admin Panel

The Admin Panel is the staff-facing home screen — the first thing administrators and operations users see when they sign in. It's a dashboard of quick links, KPIs, and shortcuts to the most-used parts of the application.

Admin Panel home screen showing a top KPI bar (open tickets, today's revenue, new signups, errors), a 3-column grid of navigation cards (Users, Orders, Settings, Reports, etc.), recent activity feed on the right, and a quick-action toolbar at the top

What You See

  • KPI bar: Today's most important numbers — total active users, orders in the last hour, revenue this month, open support tickets, failed background tasks.
  • Navigation cards: Grouped by category (Operations, Configuration, Reporting), each opens a particular admin section.
  • Recent activity feed: Last 20 noteworthy events — new signups, large orders, failed payments.
  • Quick actions toolbar: Common actions a click away — create user, send broadcast, view error log.
  • Saved searches: One-click access to filtered views the admin uses frequently.

Customisation Levels

  • Per-user: Hide cards you never use, reorder, pin favourites.
  • Per-group: Default layout for each security group (e.g. support team sees ticket cards prominently; finance sees revenue and invoices).
  • Per-tenant: Brand colours, custom logos, tenant-specific KPIs.
  • Per-platform: Custom panels via the Page Builder.

Worked Examples

  • Operations dashboard: KPI bar shows today's tickets, calls, escalations. Cards link to ticket queue, knowledge base, agent performance reports.
  • Finance dashboard: KPI bar shows MRR, churned customers, overdue invoices. Cards link to invoicing, subscription management, Stripe sync status.
  • Marketplace operations: KPI bar shows new vendor applications, disputes, GMV. Cards link to vendor approval queue, dispute mediation, fraud review.
  • Product team: KPI bar shows feature usage, NPS, error rate. Cards link to feature flags, A/B test results, error log.
Tip: Each group's default layout should answer “if I look at this screen first thing in the morning, do I know my day's priorities?”. Anything that doesn't help with that should be hidden or moved off the home view.