Name and Contact Address
Two short settings that appear in more places than expected.
Where to find it
Architect Panel → Configuration:
- Site Settings — the option groups, grouped by subject
Architect Panel → Integration & Connections:
- E-mail Accounts — what mail is actually sent from
The website title
Used in page titles, in browser tabs, in push notification headings, in e-mail subjects and templates, and in anything that identifies the installation to a user.
So it is not a decorative field. Setting it to "ActiveManage" on an installation your customers know by another name is a small, constant source of confusion.
Keep it short
It is prefixed or suffixed onto page titles and truncated in browser tabs and notification headings. Your organisation’s working name is usually right; its full legal name usually is not.
The author e-mail address
The site’s contact address. It is what a technically curious visitor finds, what some automated systems use, and occasionally what appears in generated content.
Use a role address, monitored
Not a person’s. People leave, and an address that bounces is worse than none — it is a broken contact route that looks like a working one.
And it should be monitored. An address nobody reads means somebody trying to report a problem, a vulnerability or a data-protection concern reaches nobody.
It is not the sending address
Worth being clear about. Outgoing mail is sent from configured e-mail accounts, not from this setting. Changing it does not change what your notifications come from.
Check both after installation
These are exactly the settings left at their defaults during setup and never revisited, because nothing breaks. Look at a page title and a notification to confirm what your users actually see.
Multi-tenant installations differ
Where tenants should present as themselves, the identity a customer sees comes from their tenant rather than from this global setting. Check what a tenant’s users see rather than assuming the global title applies.
Say something meaningful
The title is the name of the thing your users are in. "Portal" tells them nothing; "Northfield Housing Portal" tells them where they are, which matters when they have several such systems.
Worked example
An organisation set its site title to its trading name and its author address to a monitored role account. A check of the actual page title and a test notification found the default title still appearing in push notifications, which was corrected before launch.
Recommendations
- Short, recognisable title — it is truncated everywhere.
- A monitored role address, never a person’s.
- Check a real page title and notification.
- Remember it is not the sending address.