A type can be set to require manual review, so a pass is held for an administrator to confirm rather than being granted automatically.
The review queue
The User Verification screen opens with Awaiting manual review and a count, so you can see from the panel that something is waiting. Each entry shows the type, the user, the provider's evidence summary and when it arrived, and can be approved or rejected. The decision is recorded in the event trail as coming from an administrator.
When to use it
- Low volumes where a human eye is affordable and a wrong pass is costly.
- A new provider or programme you do not yet trust — a temporary safety net while you build confidence.
- Types where your obligation is to have checked, not merely to have automated a check.
The queue does not drain itself
Held checks are never cancelled automatically. The nightly housekeeping deliberately leaves them alone, because they are waiting on you — auto-cancelling would silently empty the queue and lose the decisions.
The consequence is that if nobody works the queue, checks sit there indefinitely and customers wait without explanation. Give someone the job before you switch manual review on, and watch the count.
Worked Examples
- Pilot phase: manual review on for the first month, then off once the pass rate looks sensible.
- High-value onboarding: manual review permanently on, worked daily as part of the onboarding process.
- Seasonal peak: turn manual review off for a known-good student programme before results day.