Teams and Google Meet Links
Beyond a plain invite, the platform can create the online meeting itself and put the joining link in the appointment. Microsoft Teams and Google Meet are supported.
Where to find it
Architect Panel → Communication:
- Manage Meetings — meeting records and their joining details
Architect Panel → Integration & Connections:
- Azure AD Tenants — the Microsoft connection behind Teams meetings
- Google Registrations — the Google connection behind Meet
What this replaces
The usual arrangement is somebody creating a meeting by hand, copying the link, and pasting it into an email. That is fine for one meeting and fails at scale: links get pasted into the wrong message, or the meeting is never created and the recipient joins nothing.
Connecting
Teams meetings are created through your Microsoft tenant and Meet links through your Google connection, so those must be configured first.
Use a service identity, not an individual's account. Meetings created under a person's account behave badly when that person leaves — links stop working, recordings become inaccessible, and nobody can tell in advance which meetings are affected.
Who is the organiser
The organiser controls the lobby, recording, and who may admit participants. Decide this deliberately, because the default may not be the person who will actually run the meeting — and the person running a hearing needs to be able to admit and remove attendees.
External participants
Check what your tenant policy does with external attendees. Some configurations hold everyone in a lobby, which is fine if somebody is watching it and a poor experience if nobody is.
Test with an address outside your organisation before relying on it. This is the single most common surprise, and it surfaces in front of the participant.
Where it fits casework
A remote hearing, assessment or review with the joining link in the appointment removes a whole category of missed attendance, and the meeting record on the case is evidence it was arranged and when.
Worked example
A tribunal service creates a Teams meeting per hearing under a service account, with the clerk as organiser. Participants outside the organisation are admitted from the lobby by the clerk, which is what the process requires anyway. The joining link, the meeting record and the invite all live on the case.
Recommendations
- Use a service account as organiser, always.
- Test with an external address before go-live.
- Decide the lobby policy deliberately — it is a process decision, not a technical one.
- Keep the meeting record on the case so the arrangement is evidenced.