Video conferencing in ActiveManage embeds one-to-one and group video calls inside your application, scheduled or ad-hoc. It pairs with the booking calendar so an appointment time slot can host a live video call without leaving the platform.
Supported Backends
- Native WebRTC: Peer-to-peer or via the platform's TURN servers. Best for 1:1 and small group calls up to ~6 participants.
- Daily.co / Whereby / Twilio Video / Zoom: Hosted SFU backends. Choose for >6 participants, recording, transcription or webinar-scale broadcasts.
Use Cases
- Telehealth: Patient books a 20-minute slot; at the start time the appointment record exposes a “Join call” button to the patient and the clinician.
- Tutoring platform: Tutor and student meet weekly. Lessons are recorded and saved to the student's record.
- Internal interviews: The HR team uses native WebRTC for internal screening calls because no recording is needed.
Privacy and Recording
Recording is off by default. When enabled, participants are notified before the call starts and recordings are stored in the configured file store. Retention follows your global retention policy unless overridden per meeting.
Note: The native WebRTC engine does not record — a recording requires a backend that runs a server-side recorder (Daily, Twilio, Zoom). The configuration page will hide the recording option if your selected backend cannot support it.