Users rarely want every event pushed to their phone. Channels let you group notification types so users can opt in to the ones that matter to them.
Defining Channels
Go to Site Settings → Communication → Push Notifications → Channels. Each channel has a name, an icon, a default-enabled flag and an importance level (Low, Default, High, Urgent).
Channels by Importance
- Urgent: Always shows full-screen alerts and uses sound. Reserve for true emergencies like “door alarm triggered”.
- High: Visible heads-up notification with sound. Good for new chat messages, fresh orders, time-critical bookings.
- Default: Standard notification, gentle sound. Use for routine reminders.
- Low: Silent, appears in the notification tray. Good for marketing or low-priority updates.
Example Channel Sets
- Healthcare app: Channels for “Appointment reminders” (Default), “Test results available” (High), “Clinic announcements” (Low).
- Logistics app: “New job assigned” (High), “Job status changed” (Default), “Monthly summary” (Low).
- Marketplace: “New order” (Urgent), “Buyer message” (High), “Platform news” (Low).
Tip: Default channels that are enabled out of the box should be ones users will reliably want. Anything mildly noisy or marketing-flavoured should default off so users can opt in deliberately.