Evidenced Service

Evidenced service records that a document was sent, to whom, by what means and when, in a form you can rely on later.

Where to find it

These features have no dedicated Architect Panel section of their own. They are configured through their datastores, opened from All Datastores, and most of what a caseworker sees appears on the record itself rather than on an admin screen.

Why it matters

"We wrote to you on the 14th" is an assertion. Evidenced service is a record: the document as sent, the address it went to, the channel and the timestamp. In a statutory or legal context the difference decides appeals.

What is captured

The document itself as it was sent, not a template that has since been edited. This is the part most systems get wrong — reprinting the letter from the template later shows the current wording, not what the recipient received.

Deemed service

Many statutory regimes deem service to have occurred a set period after despatch. Record the despatch date and let the deemed date derive from it, in working days where the rule says working days. Do not record deemed service as though it were an observed fact.

Channels

Email, letter and hand delivery all record differently, and the strength of the evidence differs. A letter through a print and post provider carries a despatch confirmation; an email carries a send record but not a read. Know which you have before relying on it.

When it is disputed

The value shows the first time somebody says they never received something. The record either supports you or it does not, and both answers are more useful than a recollection.